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Once a course is confirmed, the average period is three to four weeks before the first session, although for workshops and more standardized programs, the lead time may be shorter.

 

There is no specific duration, as it would all depend on your objectives for running the course, the skills to be covered (writing, speaking etc.) and therefore the specific content.

Some programs which have a very defined focus may be in the form of a one-day workshop while other programs containing more objectives and skills may run once a week for three to four months.

 

Certainly, the smaller the better, to allow for more interaction with and feedback from the trainer. However, usually due to the cost per head issue, average class sizes are about 15 staff.

As a rule, for oral skills courses, you should look at 10 to 12 staff. For writing skills courses, a maximum of 15 staff. Workshops, about 10.

 

Yes, 95% of our programs are conducted in-house, although we do have training facilities available for groups.

Training can take place any time of the day, but it is very common to organize classes after office hours, or partly in and partly after office hours, so classes do not finish too late.

 

Of course we pre-test. This is critical to the effectiveness of the program.

We provide a number of alternatives when it comes to pre-testing. These include simple oral, written or grammar generic assessments to highly tailored assessments focusing on a specific language element related to the target participants’ work.

 

After pre-testing, we provide you with our feedback regarding your staff’s levels of English, which level they should be placed into as well any other useful information we have uncovered. This may include changes to the outline to reflect the staff’s objectives for attending the course.

If you are only arranging one course, we will advise you on which staff may struggle or which staff may be too strong compared with the average level of proficiency.

However, we only consult, and the final decision on enrolling staff into any course is your decision.

 

If you are looking for a tailored option, then we specialize in providing skills-based language programs that allow your staff to put the language into immediate practice.

Through research, pre-course discussions, pre-course assessments and collection of samples (written and spoken), we will redraft the outline until you are satisfied with it.

Then, the Program Manager, working with the trainer/designer will design the program. We design as we go, working one week in advance. This allows us to be flexible and adapt the course to reflect the needs of the participants as well as incorporate errors and further examples such as real-life role-plays, case-studies or writing analysis.

Each week, the materials can be sent to you for your records, so that you know you are getting what you want.

 

Yes, this is quite common, especially with tailored programs. A tailored pre-assessment is designed and administered and this is then compared with a similar post-assessment.

For speaking skills, results can be recorded on MP3 and with writing skills, hard copies can be scanned. These can then be given to you in order to check and analyse your staff’s performance for yourself.

 

There are a number of possibilities. These may include:

Tailored pre and post assessments (refer to previous question);
End of course reports;
Course evaluation forms; and
Communication with supervisors.
Tailored pre and post assessments work well as these can be reviewed and tell an accurate story of your staff’s performance.

We will also write a detailed report for each participant incorporating clear learning objectives. This can be used to assess their performance.

Course evaluation forms are not always the best practice, since you may not get a true reflection of the participant’s feedback if they complete it in the final session and return to the trainer or the coordinator.

Some companies prefer to have an evaluation system built into their intranet system that correlates all the results and allows staff more time to think about the questions before completing the form.

Probably the best option to evaluate the effectiveness of the course would be to liaise with the staff’s supervisors to see what improvements their staff have made before and after the program.

We can help with this side of the evaluation process as well.

 

All our trainers have an internationally recognized teaching certificate. This is either a CELTA, TEFL or TESOL certificate.

In addition, we only recruit trainers who have at least a few years corporate training experience and have a number of years working in a business environment.

We try our best to place trainers into courses where they may have had some experience working in that particular industry.

Furthermore, we like to recruit trainers who have a familiarity with Hong Kong or Chinese learners of English as they have a greater understanding of their weaknesses.

 

Yes, we have a few native-English trainers who can speak at least intermediate-level Cantonese.

 

The trainer is observed at least once by the Program Manager and a detailed observation form is completed.

After about 5 days, a meeting is organized between the Program Manager and the trainer to discuss the trainer’s performance. If the score is below average, then a further observation may be conducted during the same course.

We also encourage our trainers to go and observe each other and give feedback.

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We offer BULATS. - Business English Testing Service

This is a University of Cambridge internationally recognised language benchmarking assessment tool.

The Language Key Ltd conduct three tests – writing, speaking, and standard.

For more information, please visit http://www.bulats.org

Previous Clients

Airport Authority
Allen & Overy
Alliance Boots
Asia Airfreight Terminal
B & Q Asia
Bally Hong Kong
Bank of Communications
Bank of East Asia
Blackrock Hong Kong
Blue Bell
BOC Group Investment
Canon Hong Kong
Cathay Pacific
CCB International
CFL Enterprises
China Development Bank
Citibank
Citic Pacific
CLP
COSCO-HIT Terminals
Deloitte Touche Tomatsu
DHL Express
DLA Piper
Earthwatch
Eaton Hotel
Ernst & Young
Estate Agent Authority
Franklin Templeton
Gammon Construction Ltd
Goldman Sachs
Great Eagle
Hang Lung Properties
Hang Seng Bank
HK Trade Dev. Council
Hong Kong and Shanghai Hotel
Hong Kong Housing Authority
Hong Kong International -Terminals
Hong Kong Jockey Club
Hong Kong Monetary Authority
Hong Kong Post
Hong Kong Science and Technology Park
Hotel Icon
Hsin Chong Construction Group Ltd
Hutchison Whampoa Ltd.
ICAC
ING Asia Pacific
Island Shangri-La
JP Morgan Chase
KFC
Kodak
Kowloon Shangri-La
Langham Hotel
Li & Fung
Maersk
Manulife Insurance
Marco Polo Hotel Hong Kong
Modern Terminals
Mol Logistics
MTRC
Nomura
Novotel Century Hong Kong
Pacific Basin
PCCW
Philip Morris
Philips Electronics
PricewaterhouseCoopers
Renaissance Harbourview
Royal Garden Hotel
SF Express
Sheraton Hotel
Sino Land
SmarTone - Vodafone
Societe Generale
Standard Chartered Bank
Steelcase Hong Kong
Sun Hung Kai Properties
Sun Life
Swire Coca-Cola
Swire Properties
The American Club
The Landmark Mandarin Oriental
The Mira Hong Kong
TUV Rheinland Hong Kong
Wallem
XL Insurance
Yantian International Container -Terminals
Zegna